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Privacy Policy

2CRSi UK Ltd trading as 2CRSi Edge

2CRSi UK Ltd trading as 2CRSi Edge (“we”, “us”, “our”) is committed to maintaining the trust and confidence of our customers, suppliers, and business partners. We do not sell, rent, or trade personal data (including email lists) with other organisations for marketing purposes.

This Privacy Policy explains how we collect, use, disclose, and protect personal data, and your rights under applicable data protection laws.

1. Who We Are

2CRSi UK Ltd trading as 2CRSi Edge is the data controller responsible for your personal data.

We comply with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

Contact details:

2CRSi UK Ltd t/a 2CRSi Edge
2 Queensmead Place
Trafford Park
Manchester
M17 1PH
United Kingdom

Email: compliance@2crsiedge.com

2. What Is Personal Data

Personal data means any information relating to an identified or identifiable individual, such as:

  • Name
  • Contact details (email, phone number, address)
  • IP address and online identifiers
  • Employment or transaction details

3. How We Use Personal Data

We process personal data lawfully, fairly, and transparently for the following purposes:

a) Contractual and Business Operations

  • Processing orders and delivering products/services
  • Managing supplier and partner relationships
  • Providing customer support and warranty services

Lawful basis: Contract performance or legitimate interests

b) Marketing Communications

We may use your details to send you marketing communications where:

  • You have provided consent, or
  • We have a legitimate interest (e.g. existing customers under “soft opt-in”)

You can opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

c) Website and Analytics

We use tools such as Google Analytics to:

  • Understand website usage
  • Improve user experience
  • Monitor performance and security

Data collected is anonymised or pseudonymised where possible.

d) Legal and Compliance Obligations

We may process data where required by law, including:

  • Tax (HMRC)
  • Regulatory requirements
  • Legal claims or disputes

4. Sharing Your Data

We only share personal data where necessary and with appropriate safeguards.

Recipients may include:

  • Professional advisers (e.g. accountants, HR providers)
  • IT and hosting providers (e.g. web hosting, cloud storage)
  • Courier and logistics providers (e.g. DHL, FedEx, UPS)
  • Payment processors
  • Government and regulatory bodies (e.g. HMRC)
  • Our parent company (2CRSi Group) where required for business operations

All third parties are required to:

  • Process data only on our instructions
  • Maintain appropriate security measures
  • Comply with UK GDPR

5. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses (SCCs), or
  • Transfers to countries with adequacy decisions

6. Cookies

Our website uses cookies to:

  • Enable core site functionality
  • Analyse traffic and usage
  • Personalise content where applicable

By using our website, you consent to the use of cookies unless disabled via your browser settings.

For more detail, please refer to our separate Cookie Policy (if applicable).

7. CCTV

We operate CCTV systems at our premises for:

  • Security and crime prevention
  • Health and safety monitoring

CCTV usage is proportionate and signage is in place.

Individuals have the right to request access to footage where they are identifiable.

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including:

  • Up to 3 years for general business and support purposes
  • Longer where required for legal, accounting, or regulatory reasons

Data is securely deleted or anonymised when no longer required.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls and authentication
  • Secure storage systems
  • Monitoring and detection of unauthorised access

Access to personal data is restricted to authorised personnel only.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access – request a copy of your data
  • Right to rectification – correct inaccurate data
  • Right to erasure – request deletion (subject to legal limitations)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing (including marketing)
  • Right to withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.